According to Italian Legislative Decree 22 185/1999 and Directive 97/07CE concerning the protection of customers, the costumer can return his purchase, without any penalty, within 10 days from when he received the parcel.
The return communication must be sent by recorded-letter with advice of receipt, no later than the terms indicated, to this address: "Old Whisky s.r.l., Via Cattaneo 12, 29100 Piacenza"; in the letter must be expressed the products for which you want to exercise the return policy. The reason has not importance even if a motivation can help us to improve our service or our shipment.
The cost of returning the product is customer responsibility so we don't accept returning shipment COD.
Any product must be returned to us in good conditions, not opened and with all packaging intact; Old Whisky s.r.l. is not answerable for damages happened during the returning shipment.
After receiving back the returning goods, we will refund the money (except the delivery charges) or exchange the product with another one of same value.
Damaged or broken open illegaly products will not be refunded.
The return policy can't be exercised by resellers or retailers.